Why do I keep getting logged out of my Wheel platform?

In order to protect any confidential information, there is an automatic timeout on the Wheel platform which will log a user out after 5 minutes of inactivity.

If there is an inconsistency between the time settings on your device and the Wheel platform servers, this could lead to you being logged out of the platform too soon. If this happens, please click on this URL: https://example.cdwheel.co.uk/Debug/Index. 

This page will show you the timeout on the server and the time on your device. See example below:

Server Timeout: October 6th, 2022, 1:20:30 pm

Local Time: October 6th, 2022, 1:15:32 pm

The Server Timeout should be roughly 5 minutes greater than the Local Time. If this isn’t the case, please adjust the time settings on your device by following these steps:

Open Settings

Click on Time & Language

Click on Date & time.

Turn on the Set time automatically toggle switch.

Turn on the Set time zone automatically toggle switch.

NB: In many workplaces this might need to be done by your system administrator.